Refund Policy

 

At Mesmerized Lounge, we take pride in providing high-quality customized ribbed cotton clothing tailored to your preferences. Our refund policy is designed to ensure your satisfaction with our products. Please read the following guidelines:

 

1. **Customized Items:**

Since our ribbed cotton clothing is customized to your specifications, we cannot issue returns or offer refunds unless we, "Mesmerized Lounge” are at fault.

 

2. **Defective or Damaged Items:**

If you receive a defective or damaged item, please contact our customer service team immediately upon receiving your order. Provide clear photos of the defect or damage, and we will try our best to accommodate you. PLEASE INSPECT YOUR ORDER WHEN YOU FIRST RECEIVE IT.

 

3. **Incorrect Orders:**

In the rare event that you receive an incorrect order, please notify us immediately. We will work swiftly to correct the error by sending the correct item or issuing a refund.

 

4. **Cancellation of Custom Orders:**

Once an order is placed for customized ribbed cotton clothing, it enters production promptly. Therefore, cancellations are only accepted within 12 hours of placing the order. After this period, cancellations cannot be accommodated.

 

5. **Refund Process:**

If a refund is approved, it will be processed using the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account.

 

By making a purchase with Mesmerized Lounge, you acknowledge and agree to the terms of this refund policy. We are committed to delivering exceptional products, and we appreciate your understanding and cooperation.

 

If you have any questions or concerns, feel free to contact our customer service team . Thank you for choosing Mesmerized Lounge for your customized ribbed cotton clothing needs.

 

Email: info@mesmerizedlounge.com

Phone: +1 (205)243-4560